Open the Contact Page
Use the official Probexis Contact page rather than sending incomplete information through unrelated channels or social media.
Probexis Digital Publishing
Support
For the fastest and most accurate assistance, use the Contact page, choose the exact subject that matches your request, and provide all information needed to identify the product, order, or issue.
How to Submit a Request
Three steps help us respond correctly.
The Contact form is designed to route your message according to the type of support required. Selecting the correct subject and including complete information reduces delays and avoids unnecessary follow-up questions.
Choose the Exact Subject
Select the category that most accurately describes your request, such as delivery, restore purchase, technical issue, privacy, or partnership.
Provide the Necessary Details
Include the email used at checkout, product name, order reference, approximate purchase date, and a clear description of the issue.
Choose the Right Topic
Select the subject that matches your request.
Order or Product Delivery
Use this for missing delivery emails, inaccessible download links, incorrect products, or problems receiving purchased content.
Restore a Purchase
Use this when you previously purchased a product but lost the original delivery email or need a replacement access link.
Refund or Payment Question
Use this for duplicate charges, payment issues, refund reviews, or questions about a completed transaction.
Technical Issue
Use this when a file will not open, a protected link fails, or a technical problem prevents normal access or use.
Privacy Request
Use this to request access, correction, deletion, consent withdrawal, or other privacy-related assistance.
Copyright or Permissions
Use this for licensing, quotations, reproduction rights, organisational use, or copyright-related questions.
Publishing or Partnership
Use this for editorial collaborations, commercial partnerships, licensing, distribution, or institutional enquiries.
General Enquiry
Use this only when none of the specific categories above accurately describes your request.
Information to Include
Provide enough information to identify the request.
For orders, access, restore, payment, or technical support
- Your full name
- The email address used at checkout
- The product or collection name
- The order or transaction reference, if available
- The approximate purchase date
- A clear description of what happened
- The error message shown, if any
- The device and browser used, when relevant
Do not send passwords, complete payment-card numbers, government identity documents, or other highly sensitive information through the Contact form.
Ready to submit your request?
Open the Contact page, select the correct subject, complete the required fields, and describe the issue as clearly as possible.
Go to Contact Page